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Frequently-asked questions
On which day of the week will my salary be paid into my account?
Time sheets received by Easystaff will be processed and paid on Thursdays. Precisely when you have access to your money depends on the bank in question.
Why has my salary not been paid?
If this is the case, the most likely reason is the absence of one or more of the following: a legible copy of your proof
of ID (both sides of an identity card), your signature on the returned contract, no time sheets received/time sheets unsigned.
of ID (both sides of an identity card), your signature on the returned contract, no time sheets received/time sheets unsigned.
My salary does not tally with the number of hours on the weekly time sheet: who can sort this out?
Easystaff can review the number of hours worked as specified by your customer. If there is a discrepancy, you will have to take this up with your customer.
How do I apply for days off/paid leave?
If you use a claim form you can register your intention to take one or more days off. You may also take days off by submitting a request in writing to declaratie@easystaff.nl
When will my holiday allowance be paid?
Your holiday allowance (vakantiegeld) will be paid at the end of May. For more information, please see the NBBU-CAO collective bargaining agreement.
What do I need to submit in support of my travel expenses claim?
Commuting expenses may be declared at the start of the contract via the digital form. Variable travel expenses can be claimed using the travel expense form (reiskostenformulier). Send this form, together with the original tickets, to Easystaff and we will process your claim as quickly as possible. The form in question can also be used to claim business travel expenses.
What does the statutory identification requirement (identificatieplicht) mean for me as an employee?
Every employee in the Netherlands must be able to provide proof of identity in the workplace. For that reason, you must always be in possession of a valid form of ID when at work.
Tax allowances
You should nominate the employer of your main job for any tax allowances due to you. If you have only one employer, then that is the one you should nominate.
I am moving house: can I pass on my change of address by telephone?
Changes to your personal details (address, change of surname due to marriage, change of account number) must be made in writing via declaratie@easystaff.nl.
I have received forms from the bank, insurance company or UWV etc. that need to be completed by my employer. Does that mean the company I work for or Easystaff?
Easystaff is your ‘official’ employer. Any such forms can be sent to Easystaff, together with your name and the company name of your customer. Easystaff will fill these forms in and return them to you or the body/agency in question.
What is the real difference between gross and net?
Under normal circumstances, salary negotiations between employers and employees are to discuss a gross salary. It is that amount which is subject to deductions (social security contributions and tax), the result being the net salary. The greater the gross salary, the higher the percentage of deductions.
My gross hourly rate is wrong: who can sort this out?
Easystaff bases its calculations on the data received from your customer. If the figures are wrong at that point, then the person to contact is your customer.
My customer is extending my contract, but I am still waiting for a new contract from Easystaff. What should I do?
You can enquire with Easystaff whether your contract extension has been received and processed. If not, the best course would be to contact your customer.
Where should I go with any issues or problems?
As an employer, Easystaff highly values excellent service and reliability. If you are less than satisfied with our service, please report this to your Easystaff contact. If you come up against a problem with your customer, then that is who you should address the issue with, of course. If you nonetheless fail to reach agreement, you can always discuss the situation with your Easystaff contact.
